Frequently Asked Questions About QPTV

What Do I Need To Watch QPTV

QPTV is a Broadband TV service for fans and afifiados of Queen’s Park Football Club. You will require a Broadband download connection of at least 768kbps to watch the service on your computer. Mac users who have the free player ‘Flash Player’ will be able to watch any ‘Free’ content but only PC users with Windows Media Player 9 installed, can get Encrypted ‘Pay For View’ content. (Newer Macs which also run Windows should also be able to get the service – more info. from support@brightcove.com)

The minimum recommended Computer Specs are:

Windows:
Operating System: Windows XP: Service Pack 1, 1a, or 2.0x, or, Windows 2000: Service Pack 2
CPU: P3 (minimum), P4 (recommended)
Speed: 800 MHz (minimum), 1.2 GHz (recommended)
RAM: 256 MB (minimum), 512 MB (recommended)
Free Disk Space: 500 MB (minimum), 1 GB (recommended)
Screen resolution: 1024 x 768 pixels
Internet connection: Broadband (minimum), 768 kbps or greater (recommended)
Browser: AOL, Firefox, Internet Explorer 6, SP1 or higher
Flash Player: Flash Player 9 or higher
Mac:
Operating System: MacOS X: 10.3.9 or 10.4.7
CPU: G4 (recommended)
Speed: 1.33 GHz (recommended)
RAM: 512 MB (recommended)
Free Disk Space : 500 MB (minimum), 1 GB (recommended)
Screen resolution: 1024 x 768 pixels
Internet connection: Broadband (minimum), 768 kbps or greater (recommended)
Browser: AOL, Firefox, Safari 1.3 or higher on OSX 10.3.9, Safari 2.04 or higher on OSX 10.4.7
Flash Player: Flash Player 9 or higher

As the files can also be downloaded for later viewing, viewers with shared or low bandwidth Broadband can still watch the matches successfully once the whole file is on your computer.

 

Purchasing and Downloading Video

Note: Some pop-up blocking software blocks windows that are necessary to complete your transaction. Pop-up blockers may block the window opened by the "Download Now" button during your purchase or the download button in the Brightcove player. To initiate your download you will need to allow pop-ups from the following site:
admin.brightcove.com

In Internet Explorer: Click the pop-up blocked bar and select Always allow pop-ups from this site. When a popup appears that says“are you sure you want to allow popups from “admin.brightcove.com”, select yes. Return to the player window and click download. The pop up should appear normally.

In Firefox: On the pop-up blocked bar at the top of the page select options. Click the drop down and select Edit popup blocker options….This will open an allowed site dialog. Replace the text inside the “address of this site” text field with admin.brightcove.com, then select allow and close. Go back to the player and click download, the popup should appear normally.

In Internet Explorer with Google Toolbar: After a pop-up is blocked, click the text “X blocked” where x is a number. This will change to say popups ok. Click download or hold the Ctrl key and click download.

Why isn't the Brightcove player displaying on a page?

Some corporate networks, firewalls, and ad-blocking software may prevent the player from displaying. Please check with your Network Administrator to ensure that Flash video is permitted on your network. Also, disable any ad-blocking software that might prevent Flash media from loading.

Why is the video blocky or pixelated?

Several factors affect video quality including the data rate, the quality of the original footage, and the version of Flash video used to encode. Please contact the publisher directly with issues related to video quality.

The player is displaying a warning that says I need to upgrade the Flash player. How do I upgrade?

You can obtain the latest version of the Flash Player from www.adobe.com

The player is not displaying correctly or is displaying the wrong video. How can I fix this?

Your web browser may be displaying cached information. To clear your browser cache, perform the following steps:

Microsoft Internet Explorer
Using Internet Explorer:
1. Go to a different website such as google.com.
2. Click on Tools -> Internet Options -> General
3. Click the Delete Files button, select the "Delete all Offline files" option and then click OK
4. Once the process completes, click OK to close the Options dialog
5. Close all open Internet Explorer browser windows.

Firefox
1. Go to a different website such as google.com.
2. Choose Options from the Tools menu
3. Click the Privacy icon, select the Cache tab, and click Clear Cache Now.
4. Click on the History tab, and select Clear Browsing History Now.
5. Click OK to close the Options dialog
6. Close all open Firefox windows.

Safari
1. Go to a different website such as google.com
2. Choose Empty Cache from the Safari menu
Why do video clips sometimes stutter or pause during playback?
Video may stutter or pause during playback if you computer does not meet the specs detailed above, or if your Internet connection is not fast enough. Even on broadband connections, Internet congestion or traffic can result in choppy playback or repeated buffering. But remember you can let the file completely download first and it should play back smoothly.

About audience viewing of publisher Player content encoded to Flash Player 7 or 8: Nearly 98% of Internet viewers worldwide have a browser that supports the Flash Player. In the rare situation that a viewer’s browser isn’t enabled with the Flash Player yet (or the appropriate version to view your media), the viewer will be prompted to download it when video loads for playback .

 

Downloading Questions

What happens after I make a purchase?

You will be prompted to right-click the download link to save the file to your hard drive. If you are downloading the file on a non-Windows system (such as Mac OS X or Linux), you will be reminded that you are unable view the file on your system but will be offered the choice to download it. Remember, you will need a PC with Windows 2000 or XP and Windows Media Player 11 to play the downloaded video.

Can I download videos if I am not using Internet Explorer?

Yes, you can purchase and download videos using any web Browser. If you are using Windows, you will be prompted to right-click the download link to save the file to your hard drive. If you are downloading the file on a non-Windows system (such as Mac OS X or Linux), you will be reminded that you are unable view the file on your system but will be offered the choice to download it. Remember, you will need a PC with Windows 2000 or XP and Windows Media Player 11 to play the downloaded video.

How do I find the file after making a purchase?

You chose the file's location when you downloaded using the Brightcove Download Assistant. Please browse to the location you specified to locate the file If you do not remember the location you downloaded to, please use Windows search function specifying the file extension .wmv to locate the file. If you still cannot located the file you can also sign into the download assistant at the following URL to download a new copy of the video you purchased: http://admin.brightcove.com/viewer/download/account.html#downloads

The video opened for, and I received an error.

Currently we only support playback in Windows Media Player 11. In order the play the video please open the video using Windows Media Player 11. Right-click the file and choose "open with..." in the menu, a list of programs will be displayed and you should see Windows Media Player. Select to open the video in Windows Media Player and you should be able to view the video.

I closed the Brightcove Download Assistant while it was downloading a video. Did I lose my video?

The video is downloading in a separate window from the Brightcove Download Assistant so you can close the Download Assistant without canceling your download. However if you close the window where the download is occurring you may lose your download. Depending on the browser type and version you are using you may be able to resume the download by choosing to saving to the same location.

How can I access the Brightcove Download Assistant once I close it?

To access the Brightcove Download Assistant visit the following URL: http://admin.brightcove.com/viewer/download/account.html#downloads

Why is the Brightcove Download Assistant asking me to sign in?

The Download Assistant asks you to sign in to determine which videos you are authorized to download, unless you have already signed in during the transaction process.

What if I forget my password?

You can reset your password on the sign in screen.

Purchased Video Licensing Questions

When attempting to play the video, I am presented with a pop up window regarding the mismatched site certificate, I select yes to proceed, then it attempts to connect to brightcove to retrieve the license. However, I get an error message "This program cannot display the web page"

This can happen when the DRM component of your Windows Media Player needs to be updated. Microsoft has made a web page available to update your Windows Media Player at the following URL:

http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html

If you visit this web page in Internet Explorer 6 or 7 you will be able to click the button labeled "Update" to complete the update. After installing the update from Microsoft, please attempt to play the video again and you should be able to acquire a license successfully.

What restrictions are present on the videos that I download through Brightcove?

Purchased videos contain Windows Media Rights Management technology, which licenses the playback of the video on up to five (5) computers. All videos downloaded though Brightcove require a valid license to play back.

Can I make a DVD video disc of the download that I have purchased?

Unfortunately, due to the DRM rights protection on the Windows media file, it can't be converted to an Mpeg2 file for use in domestic DVD players. As the files are usually more than 1gigabyte, you can however back them up on a DVD-recordable disc, for use in up to five computers.

How long do I have to download a video after purchasing?

You have 30 days to download a purchased video. After 30 days, you will be required to purchase the video again to download it.

Is my computer licensed automatically during a purchase?

No, your computer is granted a licence when you play the video for the first time. If you move the video to another computer, you will have the option to license that computer on the first play. You will be prompted to log in to your Brightcove consumer account and activate the video on the computer you are currently using.

How many licences do I get when I purchase a video?
You will be able to authorize your purchased video for playback on up to five (5) computers.

What are the system requirements for viewing purchased video?

Viewing purchased video from Brightcove requires a PC with a Pentium III or later processor, 256MB of RAM, Windows 2000 or XP, and Windows Media Player 11.

Are my videos licensed by account or by video?

Computers are licensed for specific videos only. Activating a purchased video using your account will not automatically authorize that computer to play other purchased videos from Brightcove publishers.

I received a yellow toolbar warning when trying to acquire a license, why?

You may receive a warning when trying to acquire a license through Windows Media Player if this is the first time you are playing back protected content on your machine, if you have disabled activeX controls, or if scripting is disabled in Internet Explorer on your machine. In order to acquire a license, you will need to have scripting enabled and activeX controls allowed.
To enable scripting and activeX controls in Internet Explorer, please do the following:
Launch Internet Explorer and select the Tools Menu.
Choose Internet Options from the menu and go to the Security tab.
Select the Internet zone (earth icon) and then click the "Custom Level" button. A new window will appear.
Scroll down the list of options to the "activeX controls and plug-ins" category.
Make sure "Run ActiveX controls and plug-ins" is set to Enable or Prompt.
Make sure "Script ActiveX controls marked safe for scripting*" is set to Enable or Prompt.
Scroll down the list of options to the "Scripting" category.
Make sure the "Active Scripting" setting is set to "Enable". Then select OK twice to apply the setting.
Close Windows Media Player and try to play the file again.

Rental Licensing Questions

When attempting to play the video, I am presented with a pop up window regarding the mismatched site certificate, I select yes to proceed, then it attempts to connect to brightcove to retrieve the license. However, I get an error message "This program cannot display the web page"

This can happen when the DRM component of your Windows Media Player needs to be updated. Microsoft has made a web page available to update your Windows Media Player at the following URL:

http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html

If you visit this web page in Internet Explorer 6 or 7 you will be able to click the button labeled "Update" to complete the update. After installing the update from Microsoft, please attempt to play the video again and you should be able to acquire a license successfully.

When does my rental period begin?

Your rental period begins the first time you play the video. You will need to be online when you play this video for the first time in order to acquire a license.

How many days will my rental be available for download?

You will have 30 days to download your rental from the time of purchase. A license will not be delivered when you download the video. You will need to be online when you play this video for the first time in order to acquire a license.

How many computers can I watch my rental on?

You can only watch the video on the computer where you initially acquired the rental license. If you want to watch the video on another computer you must purchase another rental license.

How many times can I play my rented video?

You can play the video as many times as you want until the rental period expires.

What happens when my rental period is over?

When the rental period ends, your license will expire and you will no longer be able to view the video. If you want to view the video again you must purchase another rental license.

When trying to play the video I receive and error saying, "A license can not be obtained or has expired."

Please make sure your rental period has not expired. Note that the video will only play on the machine that originally acquired the license. Also, if you are not already, please install and try to play the video in Windows Media Player 11.

I received a yellow toolbar warning when trying to acquire a license, why?

You may receive a warning when trying to acquire a license through Windows Media Player if this is the first time you are playing back protected content on your machine, if you have disabled activeX controls, or if scripting is disabled in Internet Explorer on your machine. In order to acquire a license, you will need to have scripting enabled and activeX controls allowed.
To enable scripting and activeX controls in Internet Explorer, please do the following:
Launch Internet Explorer and select the Tools Menu.
Choose Internet Options from the menu and go to the Security tab.
Select the Internet zone (earth icon) and then click the "Custom Level" button. A new window will appear.
Scroll down the list of options to the "activeX controls and plug-ins" category.
Make sure "Run ActiveX controls and plug-ins" is set to Enable or Prompt.
Make sure "Script ActiveX controls marked safe for scripting*" is set to Enable or Prompt.
Scroll down the list of options to the "Scripting" category.
Make sure the "Active Scripting" setting is set to "Enable". Then select OK twice to apply the setting.
Close Windows Media Player and try to play the file again.

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